Network Configuration Guide
Document Version: 5.2
Effective Date: July 2025
Issued by: KidsJumpTech Technical Operations Department
Purpose
This document provides the required network configuration and whitelisting guidelines to ensure
uninterrupted communication between KidsJumpTech interactive devices and our cloud licensing
infrastructure.
Background
KidsJumpTech systems rely on secure HTTPS requests to validate active software licenses and
synchronize configuration data with our cloud platform. Restricted school networks may block these
communications, resulting in license or connectivity errors.
| Required Network Access | |
|---|---|
| Whitelisted Domain: | https://us-central1-smartsoft-dev.cloudfunctions.net |
| Purpose: | License refresh, token validation, configuration sync |
| Direction: | Outbound and inbound |
| Frequency: | Every 7 days |
Firewall / Proxy Configuration
- Allow HTTPS traffic to the domain above from all KidsJumpTech devices.
- Bypass SSL filtering or content inspection if it interferes with certificate validation.
- Avoid caching or URL rewriting for this address.
- Ensure endpoint protection does not block outbound sessions.
Common Symptoms of Blocking
• License Refresh Failed / Server Unreachable
• Temporary license deactivation
• Loss of cloud sync or updates
• Delay
Support and Escalation
If the issue persists after configuration, contact KidsJumpTech Technical Support by creating a ticket or via email:
support@kidsjumptech.com
Include device type, device’s serial number (found on manufacturer sticker), network type, and test
results.
